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General Questions
Our headquarters is in Kitchener, and we also have locations in Mississauga, Barrie, and Brantford. Additionally, we’re happy to meet with you anywhere to accommodate your needs. Feel free to reach out to schedule a meeting at a location that works best for you!
We deliver to locations all across Ontario. If you’re unsure whether your area is covered or have specific delivery questions, feel free to contact us, and we’ll be happy to assist!
The timeframe for ordering appliances varies by brand. To ensure timely delivery and proper forecasting, we encourage homeowners and multi-residential builders to finalize their selections 6-12 months before the occupancy date. This helps guarantee we meet your delivery or occupancy demands. If you have specific brands or project requirements, we’d be happy to provide a more precise estimate!
Yes, we can remove old appliances for you. A removal fee is charged per appliance, and they must be disconnected prior to our arrival. Additionally, we ask that the area around the appliance is clear and safe for our team to access and remove the item efficiently. If you have any questions or need assistance preparing for removal, feel free to reach out!
The manufacturer's warranty is valid for one year from the date of occupancy. Additionally, you have the option to purchase a protection plan through TA Builder for extended coverage. If you'd like more details about the protection plan or warranty terms, let us know!
Appliance Offerings
We carry over 100 appliance brands and offer the latest models to suit a variety of needs and preferences. Some of the brands we carry include Whirlpool, LG, Samsung, GE, Fisher & Paykel, Thermador, Gaggenau, Fulgor Milano, and Bertazzoni, to name a few.
You can explore our full selection of brands here. If you’re looking for a specific brand or model, let us know, and we’ll be happy to assist!
Yes, we do! Your account manager will work closely with you to curate appliance packages tailored to your specific needs and project requirements. Whether you're looking for standard packages or unique configurations, we’re here to help ensure everything aligns perfectly with your vision.
Delivery
Our deliveries begin at 8:00 AM. If you have specific timing preferences we'll do our best to accommodate your needs
We do not deliver on closing dates because we cannot guarantee when the customer will receive their keys. The earliest we deliver is typically the day after closing.
If you have a specific delivery schedule in mind, we recommend arranging delivery either before or after your closing date. The only exception is if a builder coordinates the delivery in advance.
Yes, someone over the age of 18 must be present at the time of delivery to sign off on the appliances. This ensures that the delivery is received and inspected properly, and any necessary paperwork can be completed.
Each of our trucks can accommodate up to 10 full appliance suites, and we can deploy multiple trucks in a single day to meet larger delivery needs.
We provide 3-hour delivery windows to ensure efficient scheduling. While we cannot guarantee a specific delivery time, we will do our best to accommodate your request.
Installation
Installation is typically scheduled the day after delivery. This allows us to coordinate properly and account for any variations in delivery timing. If you have specific scheduling needs, please let us know, and we’ll do our best to accommodate!
Payment
For projects: Payments can be made by cheque or credit card, on Net-30 terms, providing flexible options to suit your needs.
For our Property Management Program: We offer multiple payment options, including credit card, cheque, and EFT, to ensure convenience and ease of transaction.
For single homes: Payments are accepted via credit card, cheque, or EFT, allowing you to choose the method that works best for you.
Property Management
Yes! Even if you own just one rental unit, you can sign up for our program. We’re here to support property owners of all sizes with reliable appliance solutions and services.
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